Coach Purse Lifetime 2 Year Warranty

Cliff Notes Version from Yesterday: I got this very-expensive-purse-with-a-life-time-warranty-that-is-really-two-years-and-some-really-crappy-customer-service. That about sums it up.

After I asked to speak to Snooty McSnooterton's manager, I very unapologetic woman comes over to the counter, I explain that, I got this purse, and now this happened:

I cleaned it with warm soapy water, and the Coach Leather cleaner, and it looks like a cheap knock off now.

She told me that she doubted that Coach could do anything, but let's send it in to their division of Coach Purse Fixer Uppers (not her words) and we'll see what they can do, if they can.

I got a letter back from Coach, with my purse, explaining there was nothing they could do, that the warranty doesn't cover the damage, and they offered me a percentage off my next purchase, with their apologies.

Here is my main concern: I have a purse with a lifetime warranty, this is a defect in their manufacturing/product - and they state that the "Lifetime" of the purse is two years.

I purchased a backpack in High School from JanSport, and the bottom ripped, JanSport sent me a brand new back pack 10 years later.

So, Coach, whose purse cost a who zero more than that (almost) should stand up to their product, back it up.

I called Coach, spoke to a very nice Customer Service Rep (finally) and she explained that the Lifetime Warranty on a purse is actually 2 years, that is the Lifetime of a Coach Bag, two years.
Two.Years.

And, sorry, Ma'am, there is nothing more we can do for you.

I am still disappointed. Am I wrong?

Coach Purse Lifetime Warranty

I'll need ya'll to indulge me for just a hot minute.

I am not one to spend a lot of money on purse. Frankly, I rarely buy clothes that are full retail, I am a coupon'ing sale rack, kinda gal.

So, about 3 years ago, when my wedding planner friends got together and gave me this purse (the purse pictured above) I was beside myself. I didn't want to use it. It smelled to pretty, it was gorgeous, and it was in my favorite color. But, alas, I did use it. I used it a lot. Everyday. I love this purse. It has taken a piece of my heart. My first Coach purse.

So when the green leather on the top started to discolor, at first I assumed it was dirty, and I bought the Coach Leather Cleaner and tried to clean it... and then this happened.

It looked like it was stained or dirty, but really it was the stain coming off the leather.

So, I took the purse into our local Coach Factory Store, and the girls at the store were less than helpful. In fact, one of the ladies there laughed at me and asked me "What do you except me to do for you and, this bag?"

I replied "Doesn't Coach have a Lifetime Warranty?" and she said "Well, yes, (in her most snooty mcsnooterton voice) the lifetime of the bag is two years.

The rest of the conversation went like this:

Me: Wait, I thought it was a lifetime guarantee, on the bag, this is a manufacturing issue, the stain isn't staying on the bag...

Snooy McSnooterton: Well, what do you want me to do for you, get you new leather?

Me: Actually, I was excepting Coach to uphold their warranty, and either repair the bag, or replace it.

Snooty: {Long Sigh} Well, {sigh} I guess we can sent it in, but they aren't going to do anything about it. It's an old bag.

Me: It is about 3 years old, but my concern isn't the age of the bag, it's the quality of the materials.

Snooty: Well, whatever, give me $20 and we'll send it in, but just know, they aren't going to do anything for you. It's a 2 year/Lifetime Warranty.

Me: Can I talk to your Manager.

Story Continues, tomorrow.

What are your thoughts on this?